Recently I messaged Uber with this question: Why is it that my budget internet provider (that I pay only $30/month for) has 24/7 phone support yet UBER who I earn $1000+/month for via commission cannot have a single phone number? And guess what Uber told me: "Uber is a growing company so we don't yet have an inbound phone number but we thank you for the suggestion and will take it on board. We hope your next trip goes better" MY RESPONSE: Actually UBER, being a 'growing company'. is not an excuse. Uber is the highest valued private company on EARTH so how dare you suggest that you are some kind of ting garage-based startup! You are a behemoth! If DODO can offer phone support then you can afford it too considering I pay you 10x more per month. By the way please stop bullshitting everyone.