I, like many of my fellow Partners, received a request from UBER to update a document and the document had to be a 'certified copy'. Having posted what I thought they wanted, I was advised otherwise, so I asked for an example of what they wanted. To be fair, Uber provided the example and told me how to access it on the D O T website. Surprise surprise, the document did not exist on the D O T website, so I sat for nearly an hour on the phone waiting for the D O T to answer and finally got hold of David who was very helpful indeed. David at D O T told me that there was no such document and that the department had received many calls from Uber drivers asking for the same document. David then told me that the D O T had told Uber days before that they would not issue such a document and what existed on the D O T website now was all that they would get. The disappointment here is that the local Uber office is not up to speed with these issues and the hours I spend finding the answer to inform Uber, I don't get paid for.