Discussion in 'Australia | Taxify Forum' started by Uberx zoom, Jan 29, 2018.
The good, the bad, the ugly?
What a crappy interface. Extremely badly put together.
1) bar graphs that you need to study hard to interpret
2) rider cancellations - theses are counted against the driver - why
3) pay advice is sadly lacking in clarity --- they give us the responsibility of paying the NSW govt levy of $1.00 + GST
4) the map function -- looks like a school-kid in grade 4 made it -- cant do any rotation, cars on wrong side of road, destinations on map differ to actual pickup/destination
5) slide to get stuff harder than doing a tap - eg slide to go-offline, on-line, slide to complete --- so early 19th century
6) the radius map shows a gazillion cars, but slow updates and there not really being that number of cars is similar to UBER surge lies.
7) The app is so slow when switching back to it -- takes 5-7 seconds to re-initalise --- pity that the software developers dont know what the target audience needs
8) riders dont really like the interface - say that UBER interface is 100x times better
Overall rider satisfaction is way down, due to drivers cancelling all the time, but when you can pick them up they are happier.
Payments are slow.
The website for drivers is very old and does not reflect current usage where i am in control of my information. New Australian laws are making this mandatory soon.
As per UBER we get stock answers that dont reflect the actual issue.
3) Do they give us the responsibility of paying the NSW govt levy of $1.00 + GST? I am very confused when i look at the payment advice
4) the map function -- unlike UBER a simple click can start map, you have to click few times to move to the navigation. Terrible experience.
2) rider cancellations - i learn a lesson from it, every time i have to call the passenger to make sure he or she is willing to wait for me. if no answer, i simply dont even drive towards
Taxify is popular with riders when the discount is on. The 25% discounts stopped and the ride requests stopped. Taxify then introduced happy hour 25% discount and you can pick up a few rides whilst it is on and then nothing.
The in app navigation is useless and it is best to use external navigation.
As noted the slide action to go offline/online demands accuracy and attention that introduces risk to driving. I have formed the view that the only way to manage having both Uber and Taxify open and online is to be pulled over.
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