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OLA New Car Feature problem - HELP!

Discussion in 'Australia | Ola Forum' started by tennisvideos, Aug 16, 2018.

  1. I hired a car a month ago while my car is being repaired. Thankfully Uber and Taxify allowed me to drive with the new HIRE car immediately. Of course Ola only added the New Car feature last week.
    Yesterday I applied to add the Hire Car to my Ola profile. It was rejected today because the car was already assigned to another Ola drivers profile.

    So I phoned Ola today to advise them that I have been Hiring this car for the past month and my Name is on the Hertz Rental agreement. Ola advised me that there is nothing they can do as once a car is assigned to someone they cannot then add it to another driver.

    I then asked them to remove the car from the other driver's profile as he/she is no longer hiring the car - I am. They said they can't do this but I could contact the previous driver and ask them to call Ola to remove the car. I said fine, can you give me their details and they said No they can't share that information. So I asked how can I contact them? Then I asked if they could contact the previous driver and ask if the car could be removed from their profile and they said "No" they can't do this either. So they are not helping me at all.

    This could affect a LOT of DRIVERS with Ola who HIRE a car. If that car has been driven for Ola previously then the chances are you will not be able to drive it for Ola as it will still be assigned to a previous driver.

    This is not right nor is it fair. It is affecting my income and livelihood.

    What should I do about this? Take Legal Action against Ola or go to A Current Affair?

    I hope Rideshare United can help out here. Frustrated - Craig
     

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