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Uber Driver App Not Updated for Deacon Deciation Changes

Discussion in 'Brisbane | Uber Drivers Forum' started by Joseph Crowell, Aug 30, 2018.

  1. Joseph Crowell

    Joseph Crowell New Member

    On the north end of the Gateway Motorway, the Redcliffe split has been moved to the left side of the road and you stay on Sandgate Road to go to Redcliffe.

    https://www.gatewayupgradenorth.com.au/design/changes-to-deagon-deviation/

    The app has not been updated and directed me on to the freeway before I realized what was going on. It resulted in an extra $30 charge and a 15km deviation off track to get back on track to the destination. Now the passenger has included the police in the matter who have contacted me, although I contacted Uber to get a fee adjustment hours ago. I also have my first 1 star rating as a result of this although it is Uber's fault for providing faulty directions.

    Police Call: https://drive.google.com/file/d/1qjOf0HhgoLTPaUkEHCRJS8Fb2aNad-Rb/view?usp=sharing

    [​IMG]

    I have changed to the Waze mapping app as a result of this but what do I do now about the resulting ****storm?
     
    Last edited: Aug 30, 2018
    Uberx zoom likes this.
  2. Uberx zoom

    Uberx zoom Well known member (founder)

    No drama, these things can happen mate. You promptly reported the issue to Uber and requested a fare review, well ahead of the police call.

    You're simply a driver who went lost following directions from a flawed app. Its fine.
     
    Joseph Crowell likes this.

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