Is didi committing fraud

Didi has cut me out of the app saying i completed atrip without picking up the passenger, this the second time they have done this both times untrue, i went and saw the passenger and he says he never told them any such thing, it's funny how they cut me off 2 rides before getting diamond on sunday, has this happened to anyone else?

 

You need to dispute their claim if you feel its wrong. Do so either via email, in-app or preferably by phone. You are an independent private operator and has the right to dispute such claim.