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Uber pledges to make drivers happier

Discussion in 'Melbourne | Uber Drivers Forum' started by Dimmi Quando, Mar 23, 2017.

  1. Dimmi Quando

    Dimmi Quando Member

    http://www.bbc.com/news/technology-39347726

    Rachel Holt, who manages Uber's operations in the US and Canada, conceded that the firm had underinvested in the driver experience and that the firm was now "re-examining everything we do".
     
    Riders Champion and Uberx zoom like this.
  2. Uberx zoom

    Uberx zoom Well known member (founder)

    Sounds more like lip service to me but lets be optimistic...
     
    Syd-Uberer likes this.
  3. Dimmi Quando

    Dimmi Quando Member

    Wrong country anyway :)

    The change I guess is that they admit they have it wrong. Whether they have it in the system to even know what right is, let alone do something in that direction - is another question.
     
    eXploitation likes this.
  4. Uberx zoom

    Uberx zoom Well known member (founder)

    I agree. Admitting they have a problem is already a step in the right direction.
     
  5. DriverX

    DriverX Active Member

    Uber was caught red handed stealing Google's driverless cars technology. Maybe now that they know they are about 20 years away from developing thier own driverless car, suddenly now "drivers" are important again...

    We drivers are Uber! without us there is no Uber!

    It is RSDU's position that time is not on our side, drivers are made to lose money every day driving at current base rates in most cities .

    RSDU would like to see immidiate improvment to drivers working conditions and pay. Only then can we take any of Uber's latest announcments seriously.
     
    Syd-Uberer and Riders Champion like this.
  6. Moober68

    Moober68 Active Member

    Uber is consistently caught red handed stealing its drivers labour. Only the drivers don't have the money of Google to go after Uber with monster lawsuits.
     
  7. DriverX

    DriverX Active Member


    It will come back to bite them soon enough...
     
    Uberx zoom likes this.
  8. Riders Champion

    Riders Champion Well-Known Member

    How?

    I'm on your side but I can't see Uber ever running out of slave ant wannabes...

    It seems that for every quitter, there's three naive newbies onboard...
     
    eXploitation and Uberx zoom like this.
  9. Uberx zoom

    Uberx zoom Well known member (founder)

    The intake of new drivers should slow down after enough publicity about poor working conditions.
     
  10. Riders Champion

    Riders Champion Well-Known Member

    I just had a conversation with a pax who said driving sounded so cool and could fit right into her schedule.

    It's a common reply over here (in Sydney) and Uber's recent actions suggest that's the kind of driver they want.

    I feel only ex-cabbies will survive full-time Ubering.
     
    Last edited: Mar 27, 2017
    Uberx zoom likes this.
  11. Uberx zoom

    Uberx zoom Well known member (founder)


    Base rates are very diffrent in Melbourbe. Only $1.00 per km. $1.45 per KM in Sydney which may explain the raise in drivers intake, its not too bad of a deal at such rate.
     
  12. Riders Champion

    Riders Champion Well-Known Member

    Yeah I'm aware of Melb rates. Cost of living must be much lower over there right? Do you know the reasons why there's such a discrepancy between Australia's two biggest cities of roughly equal population?
     
  13. Uberx zoom

    Uberx zoom Well known member (founder)

    I dont think the cost of living is that far off nowadays. Not enough to justify an almost 50% difference.

    I think it is more to do with the size of the Taxi industry in Melbourne and Uber's quest to smash that industry. We don't have a Train to the Airport, part of the major reasons we have such a massive Taxi industry here.
     
  14. Syd-Uberer

    Syd-Uberer Member

    Losing experienced drivers will hurt Uber.

    There's no shortage of newbie ants waiting to jump on board, but as they become disillusioned with a lack of work, and seeing the streets crawling with ants, calling and cancelling becoming commonplace, service levels will fall and satisfaction levels plunge!

    It's already happening in Sydney and I don't doubt in Melbourne too.
     
    Uberx zoom likes this.
  15. Riders Champion

    Riders Champion Well-Known Member

    But I think with these high saturation levels, Uber can just deactivate the call and cancel drivers without feeling their loss.

    I feel Uber knows exactly what they are doing and they don't care about drivers, that's for sure
     
    Uberx zoom likes this.
  16. Syd-Uberer

    Syd-Uberer Member

    Definitely possible. I feel they make up their policies as they go. Nothing is set in stone, we just need to do what's best for us, making our business as profitable as possible.
     
    Uberx zoom likes this.
  17. Moober68

    Moober68 Active Member

    Bingo. Further, there is little or no human logic involved in these policies, it is a (badly designed) algorithm with a number of randomly changing variables.
    Lowest possible cost solution.
    Which is pretty much why people are so frustrated, they are trying to have an argument with an app.
     
    Uberx zoom and Syd-Uberer like this.
  18. Riders Champion

    Riders Champion Well-Known Member

    Some of the abuse i have hurled at the robots have been nothing short of unacceptable for any other workplace!
     
    Syd-Uberer likes this.
  19. Syd-Uberer

    Syd-Uberer Member

    Definitely feels like it. I read a US post on UP, that in 3 cities they're trialling having ratings based on the last 100 trips only. So one 1 star will have an even bigger impact on ratings

    Another way they're fiddling with the system randomly for no good reason. Having ratings based on lifetime trips would be better and fairer.
     
    Uberx zoom likes this.
  20. Riders Champion

    Riders Champion Well-Known Member

    But then how would they torment us? Thinning the herd is what it's known as. How's your rating? Improved from 4.60 yet?
     

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